This sounds like one of those ubiquitous Chinese-painted portrait websites that are cropping up all over the internet. There's also a sign at one of our local frame shops advertising this sort of thing, too.
It's my understanding that they're really paintings and really are hand done on canvas. The images are emailed to China and are painted by any one of a bunch of artists sitting in a long row in an assembly-line-like setting.
I don't know anyone who's ever tried it, to see what the quality looks like of the actual commissioned pieces. Might be worth it for the price to commission one and see how they actually turn out.
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