Patricia, I think that some times clients like a particular photo but it is difficult for them to imagine it in a portrait.
I think that you might show your clients some samples of portraits by other artists: show them ones with teeth and big smiles just to be sure they can see what it looks like in painting.
I have books about children in art and I had sometimes showed them to clients in order to explain how even an informal portrait should conform to certain rules.
Ilaria
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