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Regarding a lack of confidence, smile, look the person in the eye, a firm hand shake and act like you know what you're doing. They look to you for guidance. The confidence will come in time, just pretend in the meantime.
When I first started managing a portrait artist, I had no background whatsoever in the field of art. But, I had confidence in my determination and ability to figure things out as I went along. Course, I had to pump myself up everyday and stomp on those "can't do" demons. But, when I talked on the phone to prospects, I tried to make them feel like their portrait was the most important thing in the world. I think if you really care about your client, they will feel that and tend to trust you.
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