[Mike McCarty]

The following is the e-mail that I wrote to the addresses you recommended:

To Whom it may concern:

The following is in reference to complaint number I04113011135219 filled by Cynthia Daniel on behalf of A Stroke of Genius, AKA www.portraitartist.com

I have personally had communications with AOL regarding the above complaint on the following dates and probably many more:

3-10-04 cust care consultant - Rose
3-12-04

3-16-04 techmail dept. - Andrea

3-20-04 techmail dept. - Kit
3-21-04 techmail consultant - Donnel

11-20-04 cust care consultant - Allen

Each of the above communications were a discussion regarding the above mentioned complaint. Each time I received no remedy. These are in addition to the many times I tried to get help on-line and found no one available to help. The following is my original complaint which was copied in each of the above communications:

Your on-line help is a joke, no one ever answers, there is no one there.

When I got through to AOL on the phone and explained my problem to the woman she gave me specific instructions and walked me through them. Unfortunately, none of her recommendations made any difference whatsoever.

My problem is this:

I have one site, only one site: www.portraitartist.com, which when I click on
this link I either gain access to the site or I get "Web site not found." It
is completely intermittent. I know the site exists, others are able to access
this site. Only those who use AOL are having this problem. And the problem is
consistent with all AOL users I know.

I have recently learned that the above link uses St. Louis Internet as it's
web hosting company.

My computer works fine in all other regards, XP, 9.0. The woman I spoke to on the phone had me uninstall the AOL adapter. She was convinced that this would solve my problem. It has had no affect at all. Unfortunately for me I have to access the above mentioned site many times throughout the day, it is very
frustrating.


Finally, after the better part of a year had passed and you responded with yet another canned response, and again with an attempt to have me fill out yet another survey indicating my feelings about your ability to solve my problem, I wrote the following:

Stop sending me this crap and leave me alone!

What a sad commentary from a customer.

If it is your claim that AOL is not the source of the problems described in the above complaint, could you please describe what you believe the problem is and who's job it would be to fix it.