[Joan Breckwoldt]

Hi Julie,

I would do exactly what Tom suggested, write the grandmother a note with a business card enclosed. That way you'll be sure there was no miscommunication about you not fulfilling your part of the bargain. I think Kimberly's idea about a time limit is a good one too (for future gift certificates).

And try not to worry about it, sounds like you've done everything you can.

Joan