I've communicated once again to my hosting company, St. Louis Internet. He has contacted AOL and writes the following. As I've suggested before, a call to their customer service number is what should be done. Anything you don't know how to do below, they can step you through. My host says:
Quote:
There are no technical reasons or issues on my part, or those of my carriers (AT&T, VERIO & QWEST) which would prevent an AOL (or any other Internet subscriber) from reaching any website or service available to the public here.
I did call AOL corporate support an hour ago and they said they need examples from each AOL subscriber who is complaining.
- location (from each user, what phone # they dialed in to)
- O/S platform & patch level
- which browser (AOL's, Netscape, IE, etc.)
They also asked if any of these people have installed any type of "site filtering" software which would filter out their ability to get to certain sites which have been blacklisted (rightfully so or not).
They also said it's best that the AOL customer call the AOL support line directly since they will not provide me with any information if they did find a problem since we are not a customer ourselves.
The AOL technician did run a traceroute to portraitartist.com as well as bring up the site fine; which probably means nothing since it's a giant network of millions of IP's and equipment.
There's absolutely nothing more I can do on this end. Your site, and everyone elses', is up and running and has been. There are no technical issues on this end to stop anyone from visiting any customers' website.
Greg
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